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Products We Sell:
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Discounted Medical Supplies, Medical Equipment & Home Healthcare Products |
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Refund Policy:
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Before returning any product, you must obtain a Return Merchandize Authorization (RMA) number. Please email to cs@evamedical.com with the Subject: "Return Authorization" to request for the RMA. To expedite this process, please specify clearly your reason for return and your Amazon order no. Your email will be responded within the next 48 hours. NO returns, of any type, will be accepted without an RMA number.
All authorized returned products will be entitled to a refund of the purchase price, provided that such products are returned and received by our warehouse within 30 days' from the date of purchase. The customer will be responsible for shipping charges incurred to return such products. Products returned must be 100% complete, in resalable condition, and must include original packing material, manuals, blank warranty cards and other accessories provided by the manufacturer. Eva Medical reserves the right to charge a 20% restocking fee with a minimum $5 handling charge on all returned products. Refusal of shipment upon delivery will also be charged a 20% restocking fee.
If you receive a defective product please notify us within 3 business days' of receipt. All defective products will be accepted by us for credit, exchange or repair, at our discretion.
Important Note: Certain products such as raised toilet seats, commodes, bath benches, CPAP and Oxygen machines, nebulizers, erection aids, pillows, mattresses and pads, cushions, braces ,supports, masks, oral products etc., will never be accepted return due to State law regarding Hygiene Items.
For more information please contact customer service at 1-877-742-0165 between Monday to Friday, 9am to 5pm U.S. Central Standard Time.
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Privacy Policy:
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EVA Medical Groups LLC is highly sensitive to the privacy interests of consumers and believes that the protection of those interests is one of its most significant responsibilities. In acknowledgment of its obligations, EVA Medical Groups has adopted the following Privacy Policy applicable to information about consumers that it acquires in the course of its business:
1. Acquisition of Information. We do not acquire any more information about consumers than is required by law or is otherwise necessary to provide a high level of service efficiently and securely.
2. Our Employees and Privacy. We train all of our employees about the importance of privacy. We give access to information about consumers only to those employees who require it to perform their jobs.
3. Security Measures. We make access to privacy-sensitive information subject to rigorous procedural and technological controls, consistent with legal requirements and the demands of customer service.
4. Disclosure to Third Parties. We will provide individually-identifiable information about consumers to third parties only if we are compelled to do so by order of a duly-empowered governmental authority, we have the express permission of the consumer, or it is necessary to process transactions and provide our services.
5. Privacy and Our Business Partners. When we make our technology or services available to business partners, we will not share with them any more consumer information than is necessary, and we will make every reasonable effort to assure, by contract or otherwise, that they use our technology and services in a manner that is consistent with this Privacy Policy.
Questions. If you have questions about this privacy policy, please send an e-mail to cs@evamedical.com.
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